Privacy Policy

1. Introduction

Welcome to Nidaan Care ("we," "our," or "us"). We are committed to protecting the privacy and security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our healthcare services, primarily focused on serving the community in Northeast India (including Assam, Meghalaya, Arunachal Pradesh, and neighboring regions).

We adhere to the regulations established under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).

2. Information We Collect

• Personal Information: Name, age, gender, address, phone number, email address, and government-issued ID (if required for registration).
• Sensitive Personal Data or Information (SPDI): Physical, physiological, and mental health condition; sexual orientation; medical records and history; and biometric information.
• Technical Data: IP address, browser type, operating system, and usage patterns when you interact with our digital platforms.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide medical diagnosis, treatment, and healthcare services.
• To schedule appointments and send reminders.
• To improve our services, website functionality, and patient experience.
• To comply with legal and regulatory requirements in India.
• To communicate important updates regarding our facility or policies.

4. Disclosure of Information

We may share your information in the following circumstances:

• Healthcare Providers: With doctors, nurses, and other healthcare professionals within Nidaan Care or referred specialists for your treatment.
• Legal Requirements: If required by law, court order, or government regulation (e.g., reporting specific diseases to health authorities in Assam).
• Service Providers: With trusted third-party vendors who assist us in operating our website or conducting our business, subject to strict confidentiality agreements.

5. Data Security

We implement reasonable security practices and procedures as mandated by the IT Act, 2000, to protect your data from unauthorized access, misuse, or disclosure. However, no digital transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to review the information you have provided and request corrections if it is inaccurate or deficient. You may also withdraw your consent for us to use your data, provided that such withdrawal may affect our ability to offer certain services.

7. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, care-related grievances can be addressed to our Grievance Officer:

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

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